Shipping & Returns

WE SHIP TO CANADA! NEW DEALS ON UPS TO SAVE OR ELIMATE BROKERAGE FEES.  SCROLL DOWN FOR DETAILS.

SHIPPING:

Our shipping costs are based on weight and are carrier specific. You can get estimated shipping quotes once you add a product to your shopping cart and clicking on "view/edit cart" Enter your details. (country,state,postal code)

Please contact us for freight shipping quotes on large orders.

RUSH ORDERS:

Orders Ship in 2-3 Business Days (Subject to Availability, excluding weekends & holidays)

Please be sure to order your products in time to allow for the processing and delivery. We are not responsible for missed deadlines.  

Choosing an expedited method of shipping ( NEXT DAY, 2nd Day Air) Does not constitute a Rush Order. Our normal processing times are 2 to 3 business days. If your order is time sensitive , please give us a call to discuss availability. Orders may be rushed to ship out the same day but you must call and place your order before 2:30pm and verify availability. Rush order fees are $25 for orders under $250 and $50 for orders over $250.00. Rush Order Fees are non-refundable. 

Shipping transit times are calculated by business days (excludes weekends and holidays). 

UPS Ground Transit Times:

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Tracking and Order Status:

We have recently integrated a shipment fulfillment software with our shopping cart. Most orders will generate an order status email with tracking for your convenience. However, due to the nature of how some orders are processed, tracking #'s and order statuses are not always automatically updated. These are typically larger orders.  Please allow 6 business days to call about the status of your order.

Canadian & International Shipping:

All Canadian & International shipments are subject to brokerage fees, taxes, and duties.  These fees are the responsibility of the customer.

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Returns:

Big Duck Canvas wants you to be 100% satisfied with the service and merchandise that we have provided. If you are unhappy with any product you receive from us, please feel free to return the item(s) within 30 days. If your order is lost or damaged, please contact our Problem Resolution Department at 1-800-704-6138 ext. 2  (if you have a damaged, incorrect or defective item) please contact our Problem Resolution Department as soon as possible. (Return freight on problem orders must be coordinated with a member of our Problem Resolution Team and cannot be refunded otherwise).

PLEASE NOTE: Once a product becomes WASHED/CUT or ALTERED in anyway it is not eligible for a return. 

If you are sending us a package back please just address the package to:

Big Duck Canvas
Attention: Returns Dept.
88 Griffith St.
Winder, GA. 30680

Replacement Orders will be sent out when your previous order label has been received and scanned by UPS

If we've made the mistake or the product is damaged in transit, we'll pay for the product's return. If you've made the mistake, you are responsible for the shipping cost of the returned item.


Returns are subject to a restocking fee of 15%

Freight shipping costs cannot be returned unless we have shipped the incorrect goods.  

For International or Freight return questions, please contact Customer Service.

 

NOTE: Fabric swatches cannot be returned for a refund or store credit.

 

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