Contact
BIG DUCK CANVAS • CUSTOMER SUPPORT
Let’s talk fabric.
Questions about an order, fabric specifications, or a wholesale purchase? Send us the details, and our team will follow up by email.
Send Us a Message →Online ordering. Personalized support.
Ordering through our website helps our small team serve every customer more efficiently. For order issues, fabric questions, or checkout assistance, please use the form below—we’ll follow up by email.
Orders under $250 placed by our team over the phone are subject to a 10% phone-order processing fee. Orders placed online do not incur this fee.
CONTACT THE BIG DUCK TEAM
How can we help?
Under “What can we help you with?”, select the topic that best fits your request. Include the relevant details in the message field so we can review your question.
Order support: Include your order number, checkout email, and a description of the issue. Your order number is in your confirmation email; if you cannot find it, let us know in your message.
Fabric questions: Share the product link or SKU and your intended use.
Trade & bulk inquiries: Select “B2B Trade/Wholesale Inquiry” for business purchasing questions, or “Full-roll or bulk pricing” for a quote. Include your company, product or specifications, quantity in yards or rolls, and desired delivery date.
Fields marked with an asterisk (*) are required. Phone is optional; routine support replies are sent by email.
Please provide an email address you check regularly. Read our Privacy Policy for information about how we handle your personal information.
We’ll follow up by email.
Customer service hours: Monday–Friday, 9 a.m.–5 p.m. Eastern Time. Please check your spam or junk folder if you are waiting for a reply.
Helpful answers
Can I place an order by phone?
We value connecting with our customers and helping you find the right fabric. As a small team, we encourage customers to place orders through our website so we can give each inquiry the attention it deserves.
If you need our team to place your order by phone, orders under $250 are subject to a 10% phone-order processing fee (minimum $5.00 fee). This fee applies only to orders placed by our team over the phone; it does not apply to orders you place online.
Need help ordering online? Select “Help placing an online order” in the form above, and we’ll follow up by email.
How do I request bulk pricing?
Select “Full-roll or bulk pricing” and include your company name, the product or fabric specifications, quantity in yards or rolls, and desired delivery date. For trade or business purchasing questions, select “B2B Trade/Wholesale Inquiry”.
Can you help me choose a fabric?
Share the product you are considering, your intended use, and any weight, width, or finish requirements. To review color and feel, order samples online before purchasing.
Where should I start with a return?
Review our return policy , then select “Return request” if you need assistance. Include your order number and the item you would like us to review.
Warehouse address: 88 Griffith St., Winder, GA 30680
Please review our return policy before sending a return.