Your privacy is extremely important to us. In this policy, "we", "our store" and "us" all refer to Big Duck Canvas (BigDuckCanvas.com). This policy is designed to help you learn how we process your personal data, and outlines some of the steps taken to protect your privacy.
Essential Information We Collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:
- remember if you put something in your shopping cart before you decide to checkout;
- remember who you are after you log in so that you do not need to authenticate at each click;
- control that your data is processed securely; and
- verify that our website is running with the high performance we are dedicated to providing;
Order Information You Expressly Provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship your purchase to you, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our "checkout page" before letting you finalize your purchase with the payment.
Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information); for your added protection we use an accredited payment processor (Authorize.net) because of their high level of security. You can learn more about the protections offered by Authorize.net at their website, https://www.authorize.net.
We integrate with a number of shipping companies to fulfill your orders. Our shipping companies include United Parcel Service (UPS) and The United State Postal Service (USPS). If your order is delivered to you, we will provide the required details to the delivery company required to facilitate the delivery of your package(s) such as your name and shipping address. Learn more about their policies on their respective websites.
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that you are happy your purchase and give you an opportunity to share your opinion with other customers.
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the "essential information," but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that you can block. Of course, blocking cookies limits the functionality of this or any website.
Other Uses of Personal Data
Periodically we send an email newsletter to our customers and others who have requested to receive this communication to provide relevant information including special offers, sales, discounts and product announcements including new products, colors or other options. If you have provided your name or your company name, we might personalize these emails with your first and/or last name as well as that of your company. Each email includes a simple link (typically at the bottom of the email) to "opt out" or remove your information from our email list database. To ensure that we can continue to communicate with you regarding your account and/or purchases from our store, this email list is separate from your account with our store; removing your information from this email list does not change the information in your account with our store.
We use an external provider (BigCommerce) for our online store. BigCommerce is based in the United States and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.
Through BigCommerce, we may also use other, specialized external providers to facilitate shipping and high-level customer service. Partnering with highly specialized external companies allows us to focus on what we do best: providing great products at great prices.
How Can You Control Your Personal Data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us at the contact details at the bottom of this page. We will be more than happy to help.
How Long Do We Keep Your Data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
Do We Have Any Legal Obligations When Handling Your Data?
Yes. We might need to share your personal information to comply with applicable legal obligations. For example, we might need to keep records for tax reasons or fraud detection.
Who can you reach out to for privacy matters?
Do You Need To Lodge a Complaint?
If you have any privacy complaint, you have the right to lodge a complaint with us through the contact information below.
We appreciate the trust you place in us. We are honored to have such great customers!
Our Contact Information:
Big Duck Canvas
88 Griffith Street
Winder, GA 30680
Contact us by Email Here